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If you had people like as your team members just think of the impact on the...
…Hana reminded me of meeting a lassie on New Years Day this year who was incredibly positive about her job and her company. She explained that she worked for the company that operates the rail system...
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Is the customer always right OR you can only please some of the people all of...
photo credit: Chicago Man I was across at my friend Matthew’s blog, The Big Red Tomato Company, the other day and left a comment on guest post by Yolanda Facio from Red Hot Momentum. The post was...
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Do you network to your strengths?
photo credit: @superamit I was at a recent Likeminds networking event in London where we were talking in a group about what networking is, what it means and different approaches to it. Who was there...
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Skepticism is rife and trust is not easily won but your people can help
photo credit: opensourceway Earlier today Edelman, the global PR form, launched the results of it’s 2012 Trust Barometer. According to Edelman: “This year’s survey is bigger than ever before, with...
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Connect with your customers – Research provides clues
photo credit: …-Wink-… I was browsing the other day when I came across this article on Mashable: Want People to Return Your Emails? Avoid These Words [INFOGRAPHIC] In it there is an interesting...
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Handling customer service complaints is good, handling different types of...
Customer service can be improved not just by learning how to handle complaints better but also by learning how to handle different types of people better. Late last year Laura Klein wrote a post on...
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Customer service, people and how caring does scale – Interview with Gary...
Today’s interview is with Gary Vaynerchuk and follows on from my recent interview: Unruly engagement, creativity and collaboration is built on two things: People and Places – Interview with Sarah Wood...
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Our customer service and success is driven by happy people all striving for...
Today’s interview is with Will Beckett of Hawksmoor, a rapidly growing restaurant brand in London, and follows on from my recent interview: Customer service, people and how caring does scale –...
View ArticleCustomer experience requires a new type of responsive leader – Interview with...
Today’s interview is with Sid Banerjee, CEO of Clarabridge, a leader in the Customer Experience Management (CEM) space, particularly when it comes to helping firms mine their customer data to make...
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